ANN ARBOR, MI — The dedication and strength of Gold Star’s devotion to customer satisfaction has been reflected in a recent company survey conducted by its quality control department. According to the report, Gold Star has obtained a 96% customer satisfaction level for the 6th consecutive month.
Executive Vice President Rick Richter remarked on the survey, stating “It is our belief that these results are an indication of the hard work and commitment to excellence that all of our loan officers demonstrate when working with a client. We have a great reputation in the industry for providing affordable options to clients, but our goal continues to be putting the customer first.” Company CEO Dan Milstein added “there are several elements that are critical to the loan origination process; catering to the client’s needs is certainly one of the most crucial. We take pleasure in being tops in that category.”
Gold Star claims its loan officers excel in courtesy, demeanor, and in their ability to quickly respond to client inquiries in what can often be a complicated loan process. While the company prides itself on offering the most competitive rates on a national scale without any junk fees, the focal point remains on ensuring that the customer leaves with surpassed expectations. Milstein also had this to say: “our motto has always been, ‘Without the highest level of service, the lowest rates don’t matter.”
Gold Star Mortgage Financial Group is a full service, cutting-edge, national mortgage lender/broker that provides affordable mortgages at discounted rates. Free rate quotes are available to all customers. Gold Star has originated billions of dollars in home loans over its 10 year history. It provides essential advice that allows clients to effectively manage their finances, and is constantly exploring new ways to offer financial services.
Headquartered in Ann Arbor, Michigan, Gold Star’s 350 employees serve thousands of clients, with 19 branch offices in five states and mortgage origination licenses in over 20 states. The company was recently recognized by Inc. Magazine as one of the 500 fastest-growing privately held companies in America, ranking #349 overall and #14 in the financial services industry.
For more information call (800) 201-LOAN (5626) or visit us at www.goldstarfinancial.com. For open commentary, industry perspectives, or updates about the latest mortgage trends, visit Gold Star Financial on FaceBook or Twitter.
